FREQUENTLY ASKED QUESTIONS
Click on the questions below to reveal the answers to frequently asked questions and additional information that may be of interest to you. If you don’t find the answer to your question, please contact us and our Customer Services Team will be more than happy to help you.
General:
- On arrival at Geneva airport - pick up:
Your Haute Transfer driver will be waiting for you in the arrivals area, on the Swiss (international) side of Geneva airport. Your transfer driver will wait directly opposite the arrivals hall exit, as you come through from baggage reclaim, by the airport information desk, holding a welcome board with Haute Transfer and your transfer-group leader's name written on it.
- How long is a Geneva – Chamonix transfer?
Depending on road and traffic conditions, transfer times normally take:
- 65 minutes to 75 minutes between Geneva and Chamonix town centre.
- Geneva airport transfer / taxi booking form
For your transfer from Geneva Airport to Chamonix resort, please enter the scheduled arrival time of the flight.
For your transfer from the resort to the airport, please enter the scheduled departure time of your flight (not your check-in time).
- Top tip: private taxi transfer service
If you want to leave the airport as soon as you arrive, you should book one of our competitively priced private transfers from Geneva Airport.
- Your Geneva departure - scheduled transfers from Chamonix, etc:
On the evening before travel an SMS is sent, at 1800 Chamonix time, to the mobile telephone number supplied to confirm time of pick up, along with the driver's name and contact number. If you have not received an SMS, it is your responsibility to contact the Haute Pursuit office to confirm the time of your pick up. +33(0)480806188.
Child Seats:
- Can I take my baby on my lap?
No. In accordance with the law, which has arisen to protect passengers and babies in the event of accident, children must be carried in authorized child restraint seats. You must therefore purchase a seat for your baby or child, no matter what age.
Payment:
- Payment
Payment...
WHAT OUR CUSTOMERS SAY
"Thank you so much for all your hard work in organizing our TMB. Everything was perfect - Vivien was great, the accommodations and food were all wonderful. The tour surpassed our expectations and was the best family vacation we have ever had."
TOUR DU MONT BLANC
Juillet 2017"Just wanted to send you a quick note to say thanks for sorting the transfer of our bags. Thanks for everything, and I will certainly recommend you guys again in the future."
ZERMATT BAG TRANSFER
Mai 2017"Just wanted to send you a quick note to say thanks for sorting the transfer of our bags. Thanks for everything, and I will certainly recommend you guys again in the future."
ZERMATT BAG TRANSFER
Mai 2017"Thanks for super service last week. Looking forward to using your company again the next time we are in Chamonix. "
AIRPORT TRANSFER
Mars 2017"Thanks for super service last week. Looking forward to using your company again the next time we are in Chamonix. "
AIRPORT TRANSFER
Mars 2017"Transfer booked through an agent. Excellent service. Timely and safe transfer. 100%"
BOOKING AGENT
Décembre 2017"Transfer booked through an agent. Excellent service. Timely and safe transfer. 100%"
BOOKING AGENT
Décembre 2017"Haute team. I really appreciate all your support for the transfer to Geneva. Your organization worked perfect and the willingness to help me was remarkable. Thanks for taking care of the luggage while we went to the mountain and the very good attitude to address the solution to that issue! ....."
LUGGAGE
Février 2017"Haute team. I really appreciate all your support for the transfer to Geneva. Your organization worked perfect and the willingness to help me was remarkable. Thanks for taking care of the luggage while we went to the mountain and the very good attitude to address the solution to that issue! ....."
LUGGAGE
Février 2017"I would like to thank you and thank Gary and Tim who drove us back and forth safely from Geneva airport to and from Chamonix during our trip. Gary and Tim were very courteous and professional and I would definitely use your company's services next time I am in Chamonix.The most important facto....."
SAFETY
Mai 2017"I would like to thank you and thank Gary and Tim who drove us back and forth safely from Geneva airport to and from Chamonix during our trip. Gary and Tim were very courteous and professional and I would definitely use your company's services next time I am in Chamonix.The most important facto....."
SAFETY
Mai 2017"Thank you so much for yesterday. Everyone had a really lovely day there. We all made full use of the service. Vivian was great."
STAFF DAY OUT
Mars 2017"Thank you so much for yesterday. Everyone had a really lovely day there. We all made full use of the service. Vivian was great."
STAFF DAY OUT
Mars 2017"Just wanted to say a big thank you for the transport on our event. All went very smoothly and I have a bunch of very happy clients, thank you for all your help. "
EVENT COMPANY
Juin 2017"Just wanted to say a big thank you for the transport on our event. All went very smoothly and I have a bunch of very happy clients, thank you for all your help. "
EVENT COMPANY
Juin 2017"I just wanted to thank your transfer service for round trip between Geneve & Chamonix last week. Flo and Johnny were on time at the location. That was great and they were kind to load our heavy luggage. Because of your good service, we could have a pleasant vacation time in Chamonix. In the fu....."
PLEASANT VACATION TIME CHAMONIX
Août 2017"I just wanted to thank your transfer service for round trip between Geneve & Chamonix last week. Flo and Johnny were on time at the location. That was great and they were kind to load our heavy luggage. Because of your good service, we could have a pleasant vacation time in Chamonix. In the fu....."
PLEASANT VACATION TIME CHAMONIX
Août 2017"Thanks so much. Your company has been very helpful and I have recommended you to others I am meeting in Chamonix. :-)"
TRANSFER
Juillet 2017"Thanks so much. Your company has been very helpful and I have recommended you to others I am meeting in Chamonix. :-)"
TRANSFER
Juillet 2017"Thanks for all the arrangement for our last holidays – both Flo and Arthur were brilliant."
HOLIDAYS
Août 2017"Thanks for all the arrangement for our last holidays – both Flo and Arthur were brilliant."
HOLIDAYS
Août 2017"Thank you so much for all your hard work in organizing our TMB. Everything was perfect - Vivien was great, the accommodations and food were all wonderful. The tour surpassed our expectations and was the best family vacation we have ever had."
TOUR DU MONT BLANC
Juillet 2017