FREQUENTLY ASKED QUESTIONS
Click on the questions below to reveal the answers to frequently asked questions and additional information that may be of interest to you. If you don’t find the answer to your question, please contact us and our Customer Services Team will be more than happy to help you.
General:
- On arrival at Geneva airport - pick up:
Your Haute Transfer driver will be waiting for you in the arrivals area, on the Swiss (international) side of Geneva airport. Your transfer driver will wait directly opposite the arrivals hall exit, as you come through from baggage reclaim, by the airport information desk, holding a welcome board with Haute Transfer and your transfer-group leader's name written on it.
- How long is a Geneva – Chamonix transfer?
Depending on road and traffic conditions, transfer times normally take:
- 65 minutes to 75 minutes between Geneva and Chamonix town centre.
- Geneva airport transfer / taxi booking form
For your transfer from Geneva Airport to Chamonix resort, please enter the scheduled arrival time of the flight.
For your transfer from the resort to the airport, please enter the scheduled departure time of your flight (not your check-in time).
- Top tip: private taxi transfer service
If you want to leave the airport as soon as you arrive, you should book one of our competitively priced private transfers from Geneva Airport.
- Your Geneva departure - scheduled transfers from Chamonix, etc:
On the evening before travel an SMS is sent, at 1800 Chamonix time, to the mobile telephone number supplied to confirm time of pick up, along with the driver's name and contact number. If you have not received an SMS, it is your responsibility to contact the Haute Pursuit office to confirm the time of your pick up. +33(0)480806188.
Child Seats:
- Can I take my baby on my lap?
No. In accordance with the law, which has arisen to protect passengers and babies in the event of accident, children must be carried in authorized child restraint seats. You must therefore purchase a seat for your baby or child, no matter what age.
Payment:
- Payment
Payment...
WHAT OUR CUSTOMERS SAY
"Thank you so much for all your hard work in organizing our TMB. Everything was perfect - Vivien was great, the accommodations and food were all wonderful. The tour surpassed our expectations and was the best family vacation we have ever had."
TOUR DU MONT BLANC
July 2017"Transfer booked through an agent. Excellent service. Timely and safe transfer. 100%"
BOOKING AGENT
December 2018"Transfer booked through an agent. Excellent service. Timely and safe transfer. 100%"
BOOKING AGENT
December 2018"Just wanted to send you a quick note to say thanks for sorting the transfer of our bags from Chamonix to Zermatt. Thanks for everything, and I will certainly recommend you guys again in the future."
ZERMATT BAG TRANSFER
May 2017"Just wanted to send you a quick note to say thanks for sorting the transfer of our bags from Chamonix to Zermatt. Thanks for everything, and I will certainly recommend you guys again in the future."
ZERMATT BAG TRANSFER
May 2017"I just wanted to thank your transfer service for round trip between Geneve & Chamonix last week. Flo and Johnny were on time at the location. That was great and they were kind to load our heavy luggage. Because of your good service, we could have a pleasant vacation time in Chamonix. In the fu....."
PLEASANT VACATION TIME CHAMONIX
August 2018"I just wanted to thank your transfer service for round trip between Geneve & Chamonix last week. Flo and Johnny were on time at the location. That was great and they were kind to load our heavy luggage. Because of your good service, we could have a pleasant vacation time in Chamonix. In the fu....."
PLEASANT VACATION TIME CHAMONIX
August 2018"Thanks for making our transfer from Geneva to Chamonix hassle free. Your company has been very helpful and I have recommended you to others I am meeting in Chamonix."
TRANSFER
July 2018"Thanks for making our transfer from Geneva to Chamonix hassle free. Your company has been very helpful and I have recommended you to others I am meeting in Chamonix."
TRANSFER
July 2018"Thanks for super service last week. Looking forward to using your company again the next time we are in Chamonix. "
HOLIDAY AIRPORT TRANSFER
March 2019"Thanks for super service last week. Looking forward to using your company again the next time we are in Chamonix. "
HOLIDAY AIRPORT TRANSFER
March 2019"Thanks for all the arrangement for our last holidays – both drivers for our transfers were brilliant."
HOLIDAYS
February 2019"Thanks for all the arrangement for our last holidays – both drivers for our transfers were brilliant."
HOLIDAYS
February 2019"Just wanted to say a big thank you for the transport on our corporate event. All went very smoothly and on schedule, and I have a bunch of very happy clients, thank you for all your help. "
EVENT COMPANY
June 2018"Just wanted to say a big thank you for the transport on our corporate event. All went very smoothly and on schedule, and I have a bunch of very happy clients, thank you for all your help. "
EVENT COMPANY
June 2018"What a great service for our transfer from Chamonix to Geneva. Your staff were very easy to deal with and the transfer was relaxing and eased us into the end of our trip! "
RESORT TO AIRPORT TRANSFER
February 2019"What a great service for our transfer from Chamonix to Geneva. Your staff were very easy to deal with and the transfer was relaxing and eased us into the end of our trip! "
RESORT TO AIRPORT TRANSFER
February 2019"I would like to thank you and thank Gary and Tim who drove us back and forth safely from Geneva airport to and from Chamonix during our trip. Gary and Tim were very courteous and professional and I would definitely use your company's services next time I am in Chamonix."
GREAT DRIVERS
September 2018"I would like to thank you and thank Gary and Tim who drove us back and forth safely from Geneva airport to and from Chamonix during our trip. Gary and Tim were very courteous and professional and I would definitely use your company's services next time I am in Chamonix."
GREAT DRIVERS
September 2018"We used your away day service for our end of season staff day out. Everyone had a great day and your service certainly made the transfer so much easier than using our own private vehicles or the local bus service. We will definitely book with you again in the future."
STAFF DAY OUT
March 2018"We used your away day service for our end of season staff day out. Everyone had a great day and your service certainly made the transfer so much easier than using our own private vehicles or the local bus service. We will definitely book with you again in the future."
STAFF DAY OUT
March 2018"Thank you so much for all your hard work in organizing our TMB. Everything was perfect - Vivien was great, the accommodations and food were all wonderful. The tour surpassed our expectations and was the best family vacation we have ever had."
TOUR DU MONT BLANC
July 2017