Check out the frequently asked questions that our clients make on a daily basis and get a better understanding of the service you will be receiving when you decide to book a transfer with us.
At 18:00 French time, the day before you travel, an SMS will be sent to your mobile telephone number. It will confirm the pick-up time, along with the driver's name and contact number. If you have not received an SMS, please contact the Haute Transfer office on +33 (0)4 80 80 61 88 to confirm your pick-up time.
Your Haute Transfer driver will be waiting for you in the arrivals area, on the Swiss (international) side of Geneva airport. Your transfer driver will wait directly opposite the arrivals hall exit, as you come through from baggage reclaim, by the airport information desk, holding a welcome board with Haute Transfer and your transfer-group leader's name written on it. For other airports the driver will wait directly opposite the arrivals hall exit.
If your flight is delayed or cancelled please let our office know as soon as you know the details and we will schedule you on the next available transfer.
Please contact the office as soon as possible by email on firstname.lastname@example.org quoting your booking reference number.
Depending on road and traffic conditions, transfer times normally take 65 minutes to 75 minutes between Geneva and Chamonix town centre.
We can provide backwards facing baby seats, forward facing child seats or booster seats free of charge. Please let us know the ages of any children under 10 years old.
No. In accordance with the law, which has arisen to protect passengers and babies in the event of accident, children must be carried in authorised child restraint seats. You must therefore purchase a seat for your baby or child, no matter what age.
Skis and bikes are transported free. Please let us know if you are bringing anything larger or bigger than 1 suitcase/hold bag and 1 carry on bag per person.
I have been using their service between Geneva Airport and Chamonix for years: the booking is easy, vans are clean and drivers competence. Very smooth communication with customer services.
Super service- Booking was easy thanks to Suzie, the bus was on time and the driver, Christina, was pleasant, polite and professional. This is the standard I have always experienced.